Shipping
Do you ship to P.O. boxes?
Unfortunately, at this time, we cannot ship to P.O. boxes.
What shipping method should I choose?
You don't have to choose which shipping to use when working with PakFactory! Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep ...
I want to change my shipping method. How do I do that?
If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order. Our product specialists will provide you with new quotes for the updated shipping ...
Can you ship internationally?
Yes - All of our products are available to be shipped both locally and internationally - with limited restrictions. Speak with our Product Specialist to find out if your country is eligible for shipping.
Will all of my items ship together?
It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing ...
Where does my order ship from?
We ship from several production facilities across North America (USA and Canada) and Asia. Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders ...
Will I receive a confirmation that my boxes have been sent?
Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order. When your mass production is complete, you will get a notification that your order is ready to be shipped. You will ...
Can I collect my boxes personally?
Unfortunately, we currently do not have a centralized location for customers to collect their boxes personally. Our packaging is manufactured at facilities locally and internationally and shipped directly to our customers from our facilities.
I can't find the costs of shipping anywhere on the website, why is that?
We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage. Note: ...
How will my order ship?
Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival. Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box ...
Where do you ship to?
All of our products are available for shipping both locally (North America) and internationally. Depending on the manufacturing facility's location and delivery address, your government may require you to pay taxes or import fees/duties on your ...
Can you ship my packaging to multiple destinations?
We most definitely can! Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our ...
What shipping options do you offer? Is shipping included in my quote?
We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination. With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can ...
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What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...
How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...
Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...