Will I receive a confirmation that my boxes have been sent?

Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.

When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.

Note: If you still have concerns about your shipping, don't hesitate to contact your Product Specialist for additional support.

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• Do you ship to P.O. boxes?

  Unfortunately, at this time, we cannot ship to P.O. boxes.

• Can I collect my boxes personally?

  Unfortunately, we currently do not have a centralized location for customers to collect their boxes personally. Our packaging is manufactured at facilities locally and internationally and shipped directly to our customers from our facilities.

• Will all of my items ship together?

  It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing ...

• How will my order ship?

  Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival. Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box ...

• Where does my order ship from?

  We ship from several production facilities across North America (USA and Canada) and Asia. Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders ...

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• What is your minimum order quantity?

  Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...

• How do I get a quote?

  We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...

• How do I determine what size box I need?

  To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!

• How do I place a reorder?

  To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...

• Do you have volume discounts or price breaks?

  Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...