Where do you ship to?

All of our products are available for shipping both locally (North America) and internationally.

Depending on the manufacturing facility's location and delivery address, your government may require you to pay taxes or import fees/duties on your order. As part of our service, PakFactory will help manage your entire logistics including any import process for a hassle-free experience.

Note: Customs may hold shipments to check the shipment contents to confirm that the value of goods was declared accurately. Due to these stops in shipments, the estimated delivery date we provided to you may be delayed.

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• Do you ship to P.O. boxes?

  Unfortunately, at this time, we cannot ship to P.O. boxes.

• Where does my order ship from?

  We ship from several production facilities across North America (USA and Canada) and Asia. Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders ...

• Can you ship internationally?

  Yes - All of our products are available to be shipped both locally and internationally - with limited restrictions.   Speak with our Product Specialist to find out if your country is eligible for shipping.

• How will my order ship?

  Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival. Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box ...

• Will all of my items ship together?

  It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing ...

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• How do I get a quote?

  We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...

• How do I place a reorder?

  To reorder an order, simply reach out to your Product Specialist from your first time order with us and they will be able to help you with your reorder

• What is a dieline and why is it important?

  A dieline serves as a blueprint that ensures the correct layout for artwork designs on your packaging. It is essential to the cutting and creasing process as it gives our machines the appropriate information to precisely cut and fold areas of your ...

• What is an additional process?

  At PakFactory, an additional process refers to a special finishing that can be applied to your packaging. Additional processes are all subject to additional fees. Some of our additional processes include: Window patching Embossing / debossing Foil ...

• How do I determine what size box I need?

  To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!