Will all of my items ship together?

It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing facility, your items may have to be shipped separately.

If you have any questions or concerns about your shipping, please speak with your Product Specialist.

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• Where does my order ship from?

  We ship from several production facilities across North America (USA and Canada) and Asia. Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders ...

• How will my order ship?

  Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival. Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box ...

• Do you ship to P.O. boxes?

  Unfortunately, at this time, we cannot ship to P.O. boxes.

• Where do you ship to?

  All of our products are available for shipping both locally (North America) and internationally. Depending on the manufacturing facility's location and delivery address, your government may require you to pay taxes or import fees/duties on your ...

• Will I receive a confirmation that my boxes have been sent?

  Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order. When your mass production is complete, you will get a notification that your order is ready to be shipped. You will ...

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• What is your minimum order quantity?

  Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our ...

• How do I get a quote?

  We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...

• How do I place a reorder?

  To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...

• How do I determine what size box I need?

  To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!

• What is the difference between digital and offset print?

  Digital Print Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale). Lower print quality than offset printing. It does not ...