General Knowledge
Do you offer custom box styles?
Yes, we certainly do! Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything! To get started on your totally custom box structure, ...
How should the boxes be stored?
For boxes made of paperboard or corrugated material, we recommend the following storage environments: Store it in a dry and cool area. (Humidity can cause boxes to be damp and moldy due to the porous nature of paper) Away from direct light or any ...
How do I know what the finished product will look like?
We always provide flat lay and 3D digital proofs to you for approval before moving forward to mass production. By using the 3D digital proof, you would be able to get a general idea of exactly what your packaging will look like after printing and ...
Will my boxes match the color on my screen?
Not exactly - The colors on your screen may vary from the printed packaging you receive. This is mainly caused by the different color spaces used for displays/monitors and printers. Displays/monitors utilize the RGB color space while printers operate ...
How well will my logo/art print? Will it print pixelated?
When designing your artwork, always use the highest resolution images you can. The higher the resolution image you use, the higher quality your print will be! When using .JPG, .PNG, .TIFF images, ensure that your image quality is at least 200 DPI. ...
How do I upload files and artwork?
When you have successfully transferred your artwork onto your custom dieline template (.AI or .PDF), you can send your files via email to your Product Specialist for our Pre-press Team to review. Note: For larger files that cannot be sent via email, ...
How do I get a dieline template?
Once you have decided to work with PakFactory on your custom packaging project, our structural designers will begin to create the custom dieline based on your specifications. Once your dieline is completed, your Product Specialist will send you your ...
How can I contact a sales representative?
Our sales representatives are available from Monday - Friday @ 9:00am - 6:30pm EST. Call our toll-free line at +1-888-622-2819 Speak to us through our live chat Send an email to quote@pakfactory.com
Where are you located?
Our headquarters are located in Toronto, Canada. However we manufacture, ship and offer our services internationally. Our manufacturing facilities are located across North America, Europe and Asia.
What is pre-press?
Pre-press is the stage (or process) in which digital files are prepared for the printing press. Pre-press turnaround times typically vary depending on the complexity of the project. It can take as fast as several hours or as long as several days. ...
Can I get a prototype or sample before ordering and how much does it cost?
We have four prototyping options available for our customers; Digital 3D mockups (included with your free proof) Plain (unprinted) prototypes Digital-printed prototypes Production-grade prototypes At our current state, we are not able to provide ...
Do you offer color matching?
Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result. However, we recommend that all customers go through with our production-grade sample service, ...
Can I print on the inside and outside of the box?
You sure can! We are able to print on one-side (inside or outside) or both sides (inside & outside) of your packaging. Just specify in your quotation that you need double-sided printing. Our product specialist will help you with the rest!
What is the difference between digital and offset print?
Digital Print Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale). Lower print quality than offset printing. It does not ...
What is PMS color and do I need it?
PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch. PMS colors are coded through a numbering system (also known as Pantone Colors). These colors are widely ...
What is CMYK?
CMYK stands for Cyan, Magenta, Yellow, and Black and is the color space commonly used within the printing industry. Before your packaging is sent to our manufacturing facilities for print, it is important that your artwork on our dielines are all in ...
What is an additional process?
At PakFactory, an additional process refers to a special finishing that can be applied to your packaging. Additional processes are all subject to additional fees. Some of our additional processes include: Window patching Embossing / debossing Foil ...
Can I order the same sized packaging with multiple artworks?
Yes, of course! When starting an order with us, indicate that you have multiple artworks to work with for the same sized packaging. Our product specialists will further help you organize your order to reflect the multiple artworks you have provided ...
What is a dieline and why is it important?
A dieline serves as a blueprint that ensures the correct layout for artwork designs on your packaging. It is essential to the cutting and creasing process as it gives our machines the appropriate information to precisely cut and fold areas of your ...
Popular Articles
What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...
How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...
Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...