Can I change the design once the order has been placed?
Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage.
However, we understand that there may be situations where immediate design modifications are required. In such cases, we kindly request you to promptly notify your designated Product Specialist. While we cannot guarantee the ability to halt production, our team will make every effort to accommodate your request by intervening at the earliest possible stage to facilitate the submission of a revised design.
Please note that any necessary adjustments to the production process, including restarting it, may result in additional charges that will be accurately reflected in your order.
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How do I change something on the order I just placed?
If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order. All artwork and order specification changes must occur before you approve the final proof for your order. If a change ...
What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
Can I change the quantity of the order?
Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately. Upon receiving your request, our Product Specialist ...
Where is my order?
For any updates on your order, contact your Product Specialist or contact our general helpline.
Can I cancel my order?
If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist. However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations ...
Popular Articles
What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...
How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...
Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...