Where is my order?

• Related Articles

• What is your minimum order quantity?

  Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...

• Can I cancel my order?

  If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist. However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations ...

• Can I change the quantity of the order?

  Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately. Upon receiving your request, our Product Specialist ...

• How long does it take to complete an order?

  The duration required to fulfill an order is contingent upon the complexity and scope of your specific project, which is determined during your initial packaging consultation with our Product Specialist. Given the unique requirements and ...

• How do I change something on the order I just placed?

  If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order. All artwork and order specification changes must occur before you approve the final proof for your order. If a change ...

• Popular Articles

• What is your minimum order quantity?

  Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...

• Will I see a proof for my order? How do I know if my art is printable?

  Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise ...

• How do I get a quote?

  We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...

• How do I determine what size box I need?

  To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!

• What types/styles of packaging do you offer?

  PakFactory offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have. Here are the lines of packaging we currently offer: Folding Carton ...