Order
Will I see a proof for my order? How do I know if my art is printable?
Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise ...
How do I change something on the order I just placed?
If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order. All artwork and order specification changes must occur before you approve the final proof for your order. If a change ...
Where is my order?
For any updates on your order, contact your Product Specialist or contact our general helpline.
Can I cancel my order?
If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist. However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations ...
Can I change the design once the order has been placed?
Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage. However, we understand that there may be situations where immediate design ...
Can I change the quantity of the order?
Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately. Upon receiving your request, our Product Specialist ...
Do you offer rush orders?
Expedited orders may be accommodated depending on seasonal demand and packaging capacity. We recommend consulting with our Product Specialist to ascertain our current availability for rush orders.
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...
What is the process of getting my packaging made?
The process of getting your packaging made differs from project to project due to individual needs. While the steps differ from project to project, our typical process consists of the following stages: Packaging Consultation (Determine Project ...
How long does it take to complete an order?
The duration required to fulfill an order is contingent upon the complexity and scope of your specific project, which is determined during your initial packaging consultation with our Product Specialist. Given the unique requirements and ...
Do you sell inserts?
Indeed, we proudly offer fully customized inserts to complement our comprehensive range of products available on our website. Our inserts are meticulously tailored to meet your specific preferences, thanks to the expertise of our adept Structural ...
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...
What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
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What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...
How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...
Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...