What forms of payment do you accept?
We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:
- Mastercard
- Visa
- American Express (Amex)
- Discover
- PayPal
For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.
Should you prefer an alternative payment method not listed above, we encourage you to reach out to your designated Product Specialist. We are committed to ensuring a seamless payment experience and will gladly assist in tailoring our payment options to meet your specific needs.
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What currencies do you accept?
We currently only accept USD and CAD (Canadian customers only) for all orders. International customers will automatically be quoted for USD.Do you offer deferred payment options such as credit terms?
Yes - in some circumstances, credit terms/split payments can be arranged with your product specialist when ordering large volume orders. To inquire or arrange split payments for your order, please get in touch with your Product Specialist.Can I pay with a credit card?
Of course, you can! You can view our other accepted payment methods here.Can I pay after the order has been completed?
Unfortunately, we must receive full payment into our system before we can begin your mass production. In some circumstances, split payments can be arranged with your product specialist when ordering large volume orders that require the orders to be ...
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What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...Will I see a proof for my order? How do I know if my art is printable?
Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise ...How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!