My boxes came in damaged. How do I get them replaced?
We're very sorry to hear that your boxes have arrived damaged. While we do our very best to package and protect your boxes for shipping, sometimes things can happen that are beyond our control.
If the items you have received appear to be damaged, please contact your Product Specialist. We will review your request and help solve your issue as soon as possible.
Please email your Product Specialist with the following information:
- Order #
- A detailed description of the damaged product(s)
- High-resolution picture of the damage - the more information we have, the better
The customer must notify PakFactory within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. Please read our Terms & Conditions for more information about our refund/return policy.
Related Articles
Can I return the boxes I ordered?
Unfortunately, we do not accept returns for the orders we have delivered. Because our business is 100% custom work, we cannot offer returns or exchanges once an order is printed unless the product is deemed defective. Please read our Terms & ...What if my products are defective or have quality issues? Can I get a refund?
Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging. In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a ...
Popular Articles
What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go ...How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us. Contacting us directly All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST. During offline hours, ...How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a ...Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders. If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with ...